Kindle Paperwhite not showing up

KindleReader36 · 05-25-2013, 09:26 AM

I have an iMac if that helps, a Kindle Paperwhite and the USB. I've tried everything, unplugging and replugging, restarting the computer, restarting the kindle, replugging into another port, nothing works. My computer will charge the Kindle, but it won't show up. I just got a few books off a website I really want to add to my Kindle Paperwhite, but it just plain won't work. My iMac won't read it! Please help

pidgeon92 · 05-25-2013, 02:09 PM

You shouldn't post the same post in two different threads.

That said, download and utilize the Send To Kindle Mac app. The books (assuming they are in a compatible format and are not DRMd) will then appear on the Kindle when you sync to Amazon.

http://www.amazon.com/gp/sendtokindle/mac

As for your mounting problem, it could be a conflict on the Mac, or a problem with the USB cable.

Fluribus · 05-25-2013, 02:31 PM

I was told to always check the cables. Always. It's only ever been the cable one time. Once. An HDMI cable.

I still always check the cables. Why? Because it's easy to check. Especially, something so ubiquitous as USB. Also, when it's not the cable, I can curse the dude who told me to always check the cables. (Since pidgeon92 told you first, you know who to curse when it's not the cable.)

pidgeon92 · 05-25-2013, 03:44 PM

Yeah, I have never had a cable fail. My real thought is that the Mac is having a conflict and is not recognizing the Kindle as a drive. Unlike me, I doubt most people have multiple computers lying around that they can use for device testing, but I would wager most of them do have multiple USB cables, so it is an easy initial test.

krazy4katz · 05-25-2013, 09:45 PM

KindleReader,

Does the kindle show up in the Disk Utility? I don't know what to suggest if it does or if it doesn't, but that may be one more clue for someone with more knowledge than I have.

jwkeener · 10-25-2013, 11:07 AM

I found this in an Amazon chat:

Connect the Kindle to your Mac usb port as usual and then (on the Kindle) go into Settings > Menu (the horizontal lines on the top right) > Restart Kindle. The Kindle restarts when connected and then appears as a USB drive.

It works! (for me anyway...)

jswinden · 10-25-2013, 11:32 AM

Quote:

Originally Posted by jwkeener

I found this in an Amazon chat:

Connect the Kindle to your Mac usb port as usual and then (on the Kindle) go into Settings > Menu (the horizontal lines on the top right) > Restart Kindle. The Kindle restarts when connected and then appears as a USB drive.

It works! (for me anyway...)

Good news is this does work one time per restart only. The bad news is that it only works once, so ejecting the PW2 and plugging it back in fails to reconnect to the Mac. Bottom line is that you have to connect the cable, then restart the Kindle EVERY time you need to connect it with the Mac. That is kludge and time consuming. Apple needs to get the driver fixed.

sirmaru · 10-25-2013, 11:42 AM

Isn't there a PC emulator for MAC's? If so, activate it and then try and plug in the Kindle.

jswinden · 10-25-2013, 12:04 PM

Quote:

Originally Posted by sirmaru

Isn't there a PC emulator for MAC's? If so, activate it and then try and plug in the Kindle.

I do not want to run that on my Mac. Besides you have to shell out money to buy the Windows OS, and from friends who run these emulators I hear horror stories. I need Windows for a few things like programming my ham radios. So instead of using an emulator on a Mac I keep an older Windows laptop around. Some of my radios are so old they require a true DOS PC, so I even have an old 1990s DOS laptop too.

pidgeon92 · 10-25-2013, 03:37 PM

Off topic, but I've been using Parallels with Windows 7 on my iMac for years, and have had very few problems. I mostly use it for running my Access database. I also use it to download WMA audiobooks from the library, as WMA audiobooks don't even show up as available when using a Mac based browser.

meeera · 10-26-2013, 12:21 AM

I've had no trouble at all connecting older Kindles to my MBP, including repeatedly. Is this a new issue with the Paperwhite? (And yes, I'd switch the cable out before any other troubleshooting!)

medgirl2001 · 11-07-2013, 10:32 PM

I'm having the same problem with the new Paperwhite. My old Paperwhite (and other old Kindles) never had this problem. With the new one, though, my iMac will only recognize it the first time. After that, I have to reboot the Kindle to connect again. I tested this just now against the old Paperwhite using the same cable and port. The old one works; the new one doesn't.

jswinden · 11-20-2013, 02:07 PM

I just noticed that the FW 5.4.2 update has apparently fixed the issue with connecting PW2 to Mac via USB cable. It seems to consistently work now at least on my Mac.

medgirl2001 · 11-20-2013, 02:27 PM

It fixed it for me too.

janewolynez · 05-21-2020, 02:47 PM

please help!!! I cannot send books and papers to the Kindle. The Mac sees the device, but no icon for the device is shown. It has been working fine. Then all of a sudden_______nada. Please help.
jwolynez@me.om

05-25-2013, 09:26 AM	#1
KindleReader36 Junior Member Posts: 2 Karma: 10 Join Date: May 2013 Device: Kindle Paperwhite	Kindle Paperwhite not showing up I have an iMac if that helps, a Kindle Paperwhite and the USB. I've tried everything, unplugging and replugging, restarting the computer, restarting the kindle, replugging into another port, nothing works. My computer will charge the Kindle, but it won't show up. I just got a few books off a website I really want to add to my Kindle Paperwhite, but it just plain won't work. My iMac won't read it! Please help

10-25-2013, 11:07 AM	#6
jwkeener Junior Member Posts: 1 Karma: 10 Join Date: Oct 2013 Device: kindle	Solution to Kindle not appearing as USB drive on a Mac I found this in an Amazon chat: Connect the Kindle to your Mac usb port as usual and then (on the Kindle) go into Settings > Menu (the horizontal lines on the top right) > Restart Kindle. The Kindle restarts when connected and then appears as a USB drive. It works! (for me anyway...)

11-20-2013, 02:07 PM	#13
jswinden Nameless Being	5.4.2 update has apparently fixed the issue with connecting PW2 to Mac via USB cable I just noticed that the FW 5.4.2 update has apparently fixed the issue with connecting PW2 to Mac via USB cable. It seems to consistently work now at least on my Mac.

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05-25-2013, 02:09 PM	#2
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	You shouldn't post the same post in two different threads. That said, download and utilize the Send To Kindle Mac app. The books (assuming they are in a compatible format and are not DRMd) will then appear on the Kindle when you sync to Amazon. http://www.amazon.com/gp/sendtokindle/mac As for your mounting problem, it could be a conflict on the Mac, or a problem with the USB cable.

05-25-2013, 02:31 PM	#3
Fluribus Guru Posts: 891 Karma: 8893661 Join Date: Feb 2012 Device: Kindle	I was told to always check the cables. Always. It's only ever been the cable one time. Once. An HDMI cable. I still always check the cables. Why? Because it's easy to check. Especially, something so ubiquitous as USB. Also, when it's not the cable, I can curse the dude who told me to always check the cables. (Since pidgeon92 told you first, you know who to curse when it's not the cable.)

05-25-2013, 03:44 PM	#4
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	Yeah, I have never had a cable fail. My real thought is that the Mac is having a conflict and is not recognizing the Kindle as a drive. Unlike me, I doubt most people have multiple computers lying around that they can use for device testing, but I would wager most of them do have multiple USB cables, so it is an easy initial test.

05-25-2013, 09:45 PM	#5
krazy4katz Addict Posts: 367 Karma: 1552656 Join Date: Feb 2009 Device: [Kindle 1, Kindle 3 (KK)], Kindle Voyage, iPad Pro	KindleReader, Does the kindle show up in the Disk Utility? I don't know what to suggest if it does or if it doesn't, but that may be one more clue for someone with more knowledge than I have.

10-25-2013, 11:42 AM	#8
sirmaru Wizard Posts: 2,426 Karma: 6561538 Join Date: Nov 2007 Device: Kindle PW 2013, HDX 2013, Galaxy S5 2014	Isn't there a PC emulator for MAC's? If so, activate it and then try and plug in the Kindle.

10-25-2013, 03:37 PM	#10
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	Off topic, but I've been using Parallels with Windows 7 on my iMac for years, and have had very few problems. I mostly use it for running my Access database. I also use it to download WMA audiobooks from the library, as WMA audiobooks don't even show up as available when using a Mac based browser.

10-26-2013, 12:21 AM	#11
meeera Grand Sorcerer Posts: 5,670 Karma: 66420972 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	I've had no trouble at all connecting older Kindles to my MBP, including repeatedly. Is this a new issue with the Paperwhite? (And yes, I'd switch the cable out before any other troubleshooting!)

11-07-2013, 10:32 PM	#12
medgirl2001 Junior Member Posts: 7 Karma: 10 Join Date: Mar 2013 Device: Kindle	I'm having the same problem with the new Paperwhite. My old Paperwhite (and other old Kindles) never had this problem. With the new one, though, my iMac will only recognize it the first time. After that, I have to reboot the Kindle to connect again. I tested this just now against the old Paperwhite using the same cable and port. The old one works; the new one doesn't.

11-20-2013, 02:27 PM	#14
medgirl2001 Junior Member Posts: 7 Karma: 10 Join Date: Mar 2013 Device: Kindle	It fixed it for me too.

05-21-2020, 02:47 PM	#15
janewolynez Junior Member Posts: 2 Karma: 10 Join Date: Dec 2018 Device: kindle paperwhite	please help!!! I cannot send books and papers to the Kindle. The Mac sees the device, but no icon for the device is shown. It has been working fine. Then all of a sudden_______nada. Please help. jwolynez@me.om

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