Quote:
Originally Posted by Strether
It has "something," though. I recently sent them an email after I'd had an episode of page slow-down while running the beta 3.03 software, as per their requrest for feedback on the beta. I had a call from one of their techs the other day asking me to keep my wireless on for 2-3 days so they could download information from my Kindle to see if they could determine what was causing the slow-down.
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They can request the diagnostic logs from a specific Kindle. The logs help them determine what exactly is going on and how to fix it.