Quote:
Originally Posted by Catlady
I can recall returning only one book, years ago, because I hated it so much. I think there have been a couple of times when I purchased an Audible book by mistake on Amazon, and "returned" it before ever downloading.
Recently I contacted Audible about an Audible-published audiobook that was in terrible shape, with multiple instances of repeated lines. I didn't ask for a refund, but I kind of expected they'd offer me something, like a coupon or an additional credit. They replied with boilerplate.
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Call customer service and give them specifics about the errors and insist on a refund (credit or cash). I've had them return the credit to my account even when I've had the book for years. An error isn't the same as 'not liking'.