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Originally Posted by Tarana
Call customer service and give them specifics about the errors and insist on a refund (credit or cash). I've had them return the credit to my account even when I've had the book for years. An error isn't the same as 'not liking'.
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What I want is for them to fix the book. The first review on the book page complains about the errors; it's an old review, which predates my purchase, and I thought the problem might have been fixed (I redownloaded the files just before listening a few weeks back). But they clearly don't care about a book they publish.
Quote:
Originally Posted by Tarana
Dozens. Well, ok, I guess I can see why that would happen. I've returned about 2 dozen since 2008 and 7 of those were last week (a collection of novellas). So I guess I can see why they might restrict a frequent returner. I know on your account, it will show if something was read or not, but I'm not sure that info is available to customer service.
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That info wouldn't necessarily be accurate; for example, the only books Audible shows me as having read are the ones from the Plus catalog, when I'm forced to use their app. Otherwise I convert everything to mp3 to listen on my mp3 player. I'm sure I'm not the only one to do this.