MobileRead Forums - View Single Post - Announcing: MobiHandler (a Windows program)

leaston · 04-07-2011, 10:12 AM

Hi Alissa,

Thanks for the app. When trying to run it on 32bit Windows 7, I see the following error at the end of the installation:

"There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor".

When I click Ok on the dialog box, the install rolls back and quits.

My Windows error log shows the following. It means nothing to me, but might be useful to you:
"Product: Autodesk Material Library 2011 Base Image library -- Error 1721.There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: LaunchLuc.exe_Removal, location: H:\Program Files\Common Files\Autodesk Shared\Materials2011\AssetFiles\Luc.exe, command: -l -r "H:\Program Files\Common Files\Autodesk Shared\Materials2011\assetlibrary_base.adsklib"

Hope that helps

EDIT: In case of confusion over the paths quoted above...Windows is installed on the H: drive on my PC. It's a long story!

Cheers,
Leaston

04-07-2011, 10:12 AM	#25
leaston Addict Posts: 248 Karma: 1135030 Join Date: Nov 2010 Location: West Yorkshire Device: Kobo Forma	Hi Alissa, Thanks for the app. When trying to run it on 32bit Windows 7, I see the following error at the end of the installation: "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor". When I click Ok on the dialog box, the install rolls back and quits. My Windows error log shows the following. It means nothing to me, but might be useful to you: "Product: Autodesk Material Library 2011 Base Image library -- Error 1721.There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: LaunchLuc.exe_Removal, location: H:\Program Files\Common Files\Autodesk Shared\Materials2011\AssetFiles\Luc.exe, command: -l -r "H:\Program Files\Common Files\Autodesk Shared\Materials2011\assetlibrary_base.adsklib" Hope that helps EDIT: In case of confusion over the paths quoted above...Windows is installed on the H: drive on my PC. It's a long story! Cheers, Leaston Last edited by leaston; 04-07-2011 at 10:15 AM.