04-29-2024, 09:45 PM
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#1 |
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Fanatic
  
Posts: 534
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Join Date: Jul 2010
Location: Ottawa Canada
Device: Kobo Mini, Glo, Arc, H2O, iPhone, iPad 2, (husband)Touch
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Help! Boxes instead of letters
My husband has a Clara HD. He tried to sync it with his Mac today but it wasn't recognized (so he thought) and he unplugged it. Since then, he just sees blank square boxes instead of any letters or menu items.
We have tried factory reset, which resulted in the same boxes instead of letters. We tried copying the current firmware (4.38.21908). No luck. (We factory reset by guessing the menu items comparing it to my Aura H2O; when that didn't work, we used the "manual factory reset" power button sequence) Any other ideas that don't involve removing the back cover? Thanks! Last edited by dmacmart; 04-29-2024 at 09:47 PM. Reason: Tried to post image; didn't work |
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04-29-2024, 10:07 PM
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#2 |
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Wizard
Posts: 1,803
Karma: 13412766
Join Date: Nov 2010
Device: Kobo Clara HD, iPad Pro 10", iPhone 15 Pro
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That sounds to me like a missing or corrupted system font -- not sure how that could have happened though.
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04-30-2024, 12:42 AM
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#3 |
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Bibliophagist
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Location: Vancouver
Device: Kobo Sage, Forma, Clara HD, Lenovo M8 FHD, Paperwhite 4, Tolino epos
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I tend to agree that that sounds like font issues. Can you try locating the languages menu and switching to another language?
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04-30-2024, 11:29 AM
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#4 |
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Fanatic
Posts: 534
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Join Date: Jul 2010
Location: Ottawa Canada
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Biting the bullet. We have requested the SD image - thanks so much.
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04-30-2024, 04:03 PM
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#5 |
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Bibliophagist
Posts: 36,052
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Join Date: Jul 2010
Location: Vancouver
Device: Kobo Sage, Forma, Clara HD, Lenovo M8 FHD, Paperwhite 4, Tolino epos
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A PM has been sent. I would recommend writing it to a new µSD card since a very common cause of issues is the µSD card failing.
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